Harnessing the power of a digital assistant to accelerate patient access

Technology in the healthcare landscape is evolving, and leading hub services providers are implementing solutions that help accelerate speed to therapy for patients. One crucial portion of accessing medication is being able to receive benefit verification information in a timely manner.

The rise of electronic benefits verification (eBV) has helped healthcare providers minimize time going back and forth with payers via phone or fax, making it possible for them to spend more time on patient care. When done right, eBV gives providers and patient support specialists accurate and up-to-date payer information when they need it—not days after the fact.

Yet, even with all the technological advancements in the field in recent years, end-to-end automation for the more complex benefit verification cases has remained out of reach—until now.

In late 2019, Lash Group collaborated with Infinitus Systems to pilot their digital assistant technology as part of Lash Group’s eBV service. This

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Parkridge Health Names Robert Magill, MD, Assistant Chief Medical Officer

Robert Magill, MD, has been named assistant chief medical officer of Parkridge Health System. Since 2017, Dr. Magill has served as Parkridge Health’s chief of staff and Envision Physician Services regional medical director of hospitalist services.

In his role as ACMO, Dr. Magill will collaborate with Parkridge Health Market Chief Medical Officer Timothy M. Grant, MD, MBA, to manage day-to-day chief medical officer duties for Parkridge Medical Center and Parkridge East Hospital. Additionally, Dr. Magill will have oversight of clinical quality and patient safety, clinical informatics, pharmacy, and the medical staff office.

“For more than seven years at Parkridge Health, Dr. Magill has established strong relationships with our physicians and nursing staff,” Dr. Grant said. “He has significantly contributed to the improvement of our culture and processes and has played a critical role in advancing our quality-focused initiatives. We are fortunate to have Dr. Magill join us as ACMO and

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Medical assistant makes dream career a reality

HAMLET – Healthcare and children are two very important things to Kristin Terry. That is why the Purcell Clinic, which specializes in pediatrics, is now home to her budding career as a medical assistant.

A graduate of Richmond Community College’s Medical Assisting program, Terry has been working for the clinic for six years, which has locations in Rockingham and Laurinburg. She is currently the clinical lead, so she plays a major role in making sure the team of nurses and healthcare assistants maintain their standard of excellent care.

Terry is used to working hard and setting high standards for herself. At RichmondCC, she was a member of the National Honor’s Society, and she was always either on the President’s List or the Dean’s List. She graduated in 2007 with the highest distinction of Summa Cum Laude.

Terry said she had a lot of support from her teachers at RichmondCC.


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