Technology in the healthcare landscape is evolving, and leading hub services providers are implementing solutions that help accelerate speed to therapy for patients. One crucial portion of accessing medication is being able to receive benefit verification information in a timely manner.
The rise of electronic benefits verification (eBV) has helped healthcare providers minimize time going back and forth with payers via phone or fax, making it possible for them to spend more time on patient care. When done right, eBV gives providers and patient support specialists accurate and up-to-date payer information when they need it—not days after the fact.
Yet, even with all the technological advancements in the field in recent years, end-to-end automation for the more complex benefit verification cases has remained out of reach—until now.
In late 2019, Lash Group collaborated with Infinitus Systems to pilot their digital assistant technology as part of Lash Group’s eBV service. This