April 20, 2024


Health know-how

Woman scarred, in pain after ‘most traumatic’ dental treatment at Sengkang clinic, Singapore News


Heading to the dentist is likely nobody’s favourite issue to do. But for just one female, it was an “unquestionably horrid experience”.

Stomp contributor Val explained her root canal treatment method at Q&M Dental Group’s Sengkang clinic in Compassvale Crescent on May well 6 as “the most traumatic dental expertise in my everyday living”.

Sharing pics of the treatment’s aftermath, Val stated: “As a outcome, I endured from a burnt and now ulcerated throat, tongue, best of my mouth and interior facet of my cheeks, mostly concentrated on the right facet of my mouth.”

Val claimed she also has a scar on the proper side of her face beside her mouth.


It all started out when Val woke up with a undesirable toothache. She built the earliest attainable appointment to see a dentist at the clinic nearest her property, which was at 7pm.

Following buying an X-ray scan, the dentist suggested two choices to ease the pain, tooth extraction or a root canal.

Val recounted: “She did not immediately fill me in on what I could anticipate from the two choices. She just continued to stare at me as if I comprehended individuals treatments and to make the choice on the place. I was understandably in shock, and wasn’t actually absolutely sure what is a root canal remedy and what long term results I ought to be expecting from ‘killing’ the tooth.”

A root canal treatment removes the tender centre of the tooth identified as the pulp, which is built up of nerves, connective tissue and blood vessels that support the tooth increase.

The Stomp contributor alleged that she was instructed by the dentist that there were being no other much less intrusive options to decrease the suffering.

When the root canal remedy began, Val explained the dentist “couldn’t treatment much less about how substantially ache I was currently in right before, and for the duration of the course of action”.

In her criticism letter to Q&M, the Stomp contributor described what took place: “Soon after two jabs of community anaesthetic shots (probable completed with no topical anaesthetic utilized as I flinching in reaction to the injection agony), she proceeded to cleanse my tooth, ignoring my contact for enable.


“I was kicking my legs, waving my fingers, pulling the saliva ejector carefully, flinching my body, and even at one issue knocking from the hand of an assistant in reaction to the discomfort as she cleaned and probably previously drilling into my tooth.”

She continued: “That evening I was sporting a dress as I just received off get the job done, but thanks to the ache and me repeatedly bending and kicking my legs, my costume was all over me.

“Consider the distressed state I was in. But never as soon as did the doctor nor her assistants try to tranquil me down or to at the very least question if I am nonetheless emotion alright. I wasn’t provided a fabric or blanket to address my legs.”

Val then described one more ordeal as she lay on the dentist chair with her mouth clamped vast open with a rubber dam and hooks.

She explained: “For the duration of the procedure, the disinfectant leaked by means of the rubber dam and retained inside of my mouth between my throat and my tongue for an prolonged interval of time. I was gagging and tears ended up flowing down the facet of my deal with in agony. The chemical alternative was extremely bitter and it was burning my tongue and throat…

“It was only when I squinted my eyes so challenging and tried out generating some noises that the dentist questioned, ‘Why? What is it?’ and moved the ejector to thoroughly clean and suck out the answer from my mouth.”

She said this resulted in the accidents inside her mouth.

“On returning household, I also realised a deep hook mark exterior the correct facet of my lips,” she explained in the letter. “The scar is unpleasant and I now search like I have a laceration scar on my mouth.”


She went to one more dental clinic 3 days afterwards to assess her accidents and was told the ulceration would very last for at the very least a 7 days.

Apart from the letter, Val also e-mailed Q&M and still left feedback on its web site.

She instructed Stomp: “It is to my dismay and disappointment that they do not reply to my feed-back in a well timed manner.”

Val said that six times just after the root canal method, she received a get in touch with from a consumer services officer.

She recounted: “I needed things to shift ahead and hence was pressured to record down a couple of requests for her to discuss with her administration. I was then informed that I will hear back again from them on May well 18.”

When she did not hear from Q&M on Might 18, Val e-mailed the corporation again, “informing them that I will have this publicised should they carry on to take care of their clients with a chilly shoulder”.

“I then gained an e-mail reply,” she explained, “requesting an additional two weeks to launch an investigation and meanwhile they will do a ‘goodwill’ refund of fees that I already compensated for my root canal treatment and for the dentist evaluation on my accidents.”

Val replied to Q&M: “The previously mentioned reimbursement is rightfully a portion of your services restoration, which is the bare minimum to be executed to suitable your wrongs. It is in no way out of goodwill.”


She approved the reimbursement.

On June 4, Val wrote to Stomp: “It can be been one particular thirty day period just after I initially manufactured my grievance to Q&M. I have not acquired any update on the ‘investigation’, no apology from the dentist (one of my requests), no refund, no calls, no payment, and no practically nothing from Q&M.

“Whilst I have recovered from the multiple ulcers in my throat right after struggling for a whole of 10 times, I am still still left with well known scarring on the corner of my lips.”

In response to a Stomp question, Q&M mentioned: “We have now been in lively conversation with (the affected person) since May possibly 5 to offer assistance and aid an amicable resolution to this problem.

“We are really anxious about the lesion witnessed as it is an very uncommon and uncommon event. We have provided to ship her for good assessment and even further treatment, if required, by the suitable dental and clinical specialists. The assessment by specialists will also assist us in our present ongoing investigation into this make a difference and our evaluation of her a variety of requests/requires.

“At the time we have verified the experts to show up at to (the client), we will be getting in touch with her all over again. She is perfectly informed of all of the above.”

This report was to start with printed in Stomp. Permission needed for replica.


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